PAYMENT

To make a payment please contact :

customersupport@carnalcustomsplayground.net

We will email you with payment details.

Shipping & returns

Customs Carnal Playground sex shop ships your sex toys, lingerie, and adult games throughout Canada, the United States, and Internationally.

 SHIPPING RATES*

CANADA SHIPPING

Ship Method: Expedited Parcel / Priority Courier

Time: 2 - 7 Business days* (Canada) / 1 - 3 Business days* (Canada)

Cost: $12.00 Xpresspost / $30.00 Priority Courier

UNITED STATES SHIPPING

Ship Method: Expedited Parcel / Priority Courier

Time: 5 - 10 Business days* (United States) / 3 - 5 Business days* (United States)

Cost: $15.00 Xpresspost / $30.00 Priority Courier

* Shipping rates are calculated before taxes.

* These time frames may be subject to change due to weather, mail volume, and holidays.

DO YOU OFFER FREE SHIPPING?

We provide FREE SHIPPING for:

• All orders over $100 for Expedited Parcels (Canada and United States)

• All orders over $1000 for Xpresspost (Canada and United States)

• All orders over $1500 for Priority Courier (Canada and United States)

DO YOU SHIP INTERNATIONALLY?

We offer International Shipping.

Please contact us at: customersupport@carnalcustomsplayground.net

ARE YOUR PRICES IN CAD?

All prices quoted (in-store and online) are in Canadian dollars.

I CHANGED MY MIND ABOUT AN ITEM. CAN I RETURN IT?

Exchange or store credit is available for some items within 14 days of the day you receive your order, provided the items are unused and any tags are intact. Carnal Customs Playground is unable to provide monetary refunds for returnable items.

The following items are NOT returnable and are considered final sale items:

• Sex toys

• Bondage items

• Packaged lingerie

• Lingerie with a gusset (underwear & bodysuits etc...)

• Strap-ons & Harnesses

• Hosiery

• Bodystockings

• Personal/intimate items

• Costumes

• Masks

• Perfumes & Lotions & Oils

• Digital download films

• Discounted items

Bras, garter belts, and dresses are exchangeable within 14 days of receiving your order with attached tags, and the original receipt.

Any garments that have had the tags detached that have been worn, washed, marked, damaged, or affected by odors (including perfume and cigarette smoke) are non-returnable.

Packages returned without a prior Return Authorization will incur a 20% restocking fee.

MY TOY DOESN'T WORK. WHAT CAN YOU DO?

In order to proceed with any defective troubleshooting, the box needs to be kept along with the original receipt then we may proceed into looking if the toy is deemed defective or not. 

If your toy malfunctions within 60 days* after you receive it, simply contact us at 1-855-279-5345 or email customersupport@carnalcustomsplayground.net we will happily work with you to troubleshoot issues and/or provide an identical replacement if the toy is defective.

If the item is deemed defective, a fully working identical replacement will be shipped to you and your shipping costs will be credited to you via an online gift certificate. If the original item was not defective, you will be required to pay for us to ship the item back to you. To avoid unwanted charges, please contact us before returning any possible defective item. We would be happy to help.

* Some select toys provide extended warranties over 60 days. If you are not sure of the length of your warranty, please email


Packages returned without a prior Return Authorization will incur a 20% restocking fee.